Privacy Policy

Effective Date: 1, May,2025

At Vuetra B.V. (“Vuetra,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website, mobile application, and browser extension. We process your data in compliance with the General Data Protection Regulation (GDPR), the Dutch Data Protection Act (UAVG), and other applicable privacy laws.

Your B.V. is a company registered in the Netherlands, with its registered office at Nijverheidsstraat 7, 7772 TP Hardenberg. We provide a trading and analytics platform that includes financial data, charting tools, and artificial intelligence-powered features. This Privacy Policy applies to all data collected through our platform, mobile app, Chrome extension, customer support, and any official interaction with Vuetra. It does not apply to third-party websites or services we may link to, and we are not responsible for their privacy practices.

Data We Collect

When you use Vuetra, we collect information that allows us to operate and improve our services. This includes your full name, email address, username, and encrypted password when you register for an account. If you subscribe to a paid service, we may collect your billing details, although payments are securely processed by third-party providers. We also collect technical data such as your IP address, browser version, operating system, and device type. Our systems track your activity on the platform, including how you use our charts, indicators, tools, and features within our web platform, mobile app, and browser extension. When you use Vuetra’s AI features, we collect the prompts you submit, the system responses, and related metadata. These logs help us improve the AI ​​and ensure responsible use. We also collect support inquiries and communications when you contact us.

How We Use Your Information

We use your information to create and manage your user account, authenticate your identity, process payments, deliver our services across platforms, and provide customer support. We analyze usage data to optimize platform functionality and improve your AI experience. Your data helps us monitor security, enforce terms of service, prevent misuse, and comply with our legal obligations. We may also contact you to inform you of service changes, policy updates, or technical issues. We do not use your information to make automated decisions with legal effects, and we do not use your data for profiling without your knowledge and consent.

Legal Basis for Processing

Your personal data processes in accordance with Article 6 of the General Data Protection Regulation (GDPR) and the Dutch Implementation Act of the GDPR (Uitvoeringswet Algemene verordening gegevensbescherming – UAVG). We only collect and use your personal data when there is a valid legal basis. These include: your explicit consent, for example when subscribing to marketing communications or accepting optional cookies; the necessity of processing for the performance of a contract to which you are a party, such as delivering platform access or managing your subscription; compliance with legal obligations under Dutch or European law, including tax, accounting, fraud prevention, and consumer protection regulations; and our legitimate interests in maintaining, securing, and optimizing our platform, provided such interests are not overridden by your fundamental rights and freedoms. Where we rely on consent as a basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing. All data processing is carried out with due consideration of the principles of data minimization, purpose limitation, and transparency under the GDPR and UAVG.

Data Sharing and Transfers

We do not sell your personal data. However, we may share your information with trusted service providers who perform tasks on our behalf, including cloud hosting, analytics, customer support, and payment processing. These third parties are contractually bound to handle data securely and only as instructed. If required by law or a valid legal process, we may disclose your data to courts, regulators, or authorities. In the event of a business reorganization, merger, or acquisition, your data may be transferred under appropriate safeguards. When personal data is transferred outside of the European Economic Area, we ensure such transfers comply with legal requirements, including the use of Standard Contractual Clauses or similar mechanisms.

Data Storage and Security

We store your personal data on secure servers located within the European Economic Area. You apply appropriate technical and organizational measures to protect data from unauthorized access, alteration, or loss. These include encrypted data transmission, access controls, audit logs, and internal security protocols. AI usage data is anonymized where possible and stored separately to enhance model accuracy while respecting privacy. Access to personal data is restricted to staff who require it for operational reasons and who are trained in data protection best practices.

Data Retention

We retain your data only as long as necessary to provide services, meet legal obligations, and support business continuity. If you close your account or request deletion, we will remove or anonymize your personal data unless we are legally obligated to retain certain records. Billing and transaction data may be retained for the period required by tax authorities. AI interaction logs used for performance tuning and abuse detection are retained in anonymized form and are not associated with identifiable user accounts once the session has ended.

Your Rights

As a user of Vuetra, you have the right to access and manage your personal data, regardless of your country of residence. If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, your data protection rights are governed by the General Data Protection Regulation (GDPR) and applicable local laws. Under these regulations, you have the right to access the personal data we hold about you, request correction of any inaccurate or incomplete information, request erasure of your data under specific legal grounds, restrict how we process your data, object to certain types of processing, and request the portability of your data to another controller. Where our processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to the withdrawal.

All users worldwide may contact us to review, update, or delete their account information, and we will respond to such requests in accordance with applicable laws and our internal data retention policy. Please note that certain requests may be subject to legal or contractual limitations. Vuetra does not discriminate against users based on the exercise of their privacy rights.

If you are a resident of the EEA and believe your rights under the GDPR have been infringed, you have the right to lodge a complaint with your local data protection authority, or with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), which is the supervisory authority in our jurisdiction.

Cookies and Tracking Technologies

Our platform, mobile app, and browser extension use cookies and similar technologies to maintain sessions, store user preferences, and analyze traffic. Some cookies are essential for the platform to function correctly, while others help us improve performance and usability. You can control cookie preferences through your browser or via our cookie management banner when you first visit our website. For more information, refer to our Cookies Policy.

Minors

Vuetra is intended primarily for individuals aged 18 and over; however, minors may access the platform for non-commercial, educational purposes, such as exploring market data, understanding trading concepts, and using public analytical tools. No personal data beyond what is necessary for account access is knowingly collected from users under the age of 18. Any functionality related to trading or financial execution is subject to Know Your Customer (KYC) verification conducted through independent third-party partners, and such verification is only available to individuals who meet the minimum age and legal requirements under applicable law. As such, minors cannot engage in trading activities on Vuetra.

While we allow minors to use certain features of our platform for learning purposes, Vuetra does not recommend or encourage individuals under 18 to participate in trading or make financial decisions based on the information available through our platform. If we become aware that a minor has attempted to bypass KYC verification or has submitted personal information for purposes beyond educational use, we will take steps to delete the data and restrict account access, unless otherwise permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or technology. When changes are material, we will notify you by email or through our platform. The effective date at the top of this document will always indicate when the policy was last revised. Your continued use of Vuetra after updates constitutes acceptance of the updated terms.

Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you may contact Vuetra at support@vuetra.com. We will respond to privacy-related inquiries within a reasonable time in accordance with applicable data protection laws.

Vuetra Support Team

Email: support@vuetra.com

Registered Address: Nijverheidsstraat 7, 7772 TP Hardenberg, Netherlands

KVK (Chamber of Commerce) number: 94510288

BTW (VAT) number: NL866803762B01