Privacy Policy

We are Vuetra B.V. ("Vuetra," "we" or "us"). We respect your privacy and work hard to protect the confidentiality of the information you provide us. We only share your personal data with third parties when necessary for the provision of services and data you have requested, as detailed in this privacy policy.

About Us

Vuetra is the data controller responsible for your personal data and is the sole owner of the www.vuetra.com website ("Website"), Vuetra mobile and desktop applications, Vuetra services (each, a "Service"), and all information collected on it. Vuetra collects information from users in several ways, as explained in detail in this privacy policy.

This privacy policy applies to personal data that we collect from you when you visit this Website, create an account, or use our applications or services ("you" or "your" being interpreted accordingly). It provides information on what personal data we collect, why we collect it, how it is used, the lawful basis on which your personal data is processed, how it is stored, and how we share information.

By using our Service or submitting your personal data, you agree to accept the terms of this privacy policy. If you disagree with this privacy policy at any point, you should stop using our Services and delete your user account.

Updates

We may update this privacy policy at our discretion from time to time by posting a new version on our Website. You should check our Website occasionally to ensure any changes made are suitable for you. If required by applicable law, you will be informed of any significant changes made to the privacy policy.

The current version of this privacy policy was modified on July 2, 2024.

Personal Data That We Collect

Data We Receive from You

User Accounts: If you decide to create an account, you will need to provide us with some personal data so we can provide you with access to our additional services. During registration, you will be required to provide either:

Your username and email address.
Your account information with one of the following social Internet services: Apple, Twitter, Google
If you want to buy a subscription, we will need your first name, last name, and postal address.

In some cases, you may need to provide and verify your phone number. You can also add additional information about yourself in the profile settings, which is not mandatory.

Publicly Displayed Information:

Username, user avatar, signature, "About me", Twitter handle, YouTube channel link, YouTube username, Facebook profile, Instagram profile, website, date joined, subscription level.

Non-Public Information:

Your first and last name, phone number, and email.

Paid Users: Our third-party payment processor will also process information about your payment card and bank account information required for recording and processing your account registration.

Contact Data: We process any personal data you choose to give when corresponding with us by phone, email, or otherwise visiting and interacting with this Website or any other services we operate.

Partners Data: We also process personal data you choose to give at registration and connection to the Partner Program.

Cookies and Other Technologies: We use browser cookies, web beacons, and log files to administer our Site, gather and analyze statistical information, ensure security, and for advertising purposes. More detailed information on the use of cookies can be found in our Cookies Policy.

Device Information: We collect information about the devices you use to interact with our services, including IP address, device type, operating system, application, and browser version.

Analytics: We collect analytics information automatically when you use our Website, mobile and desktop applications, or widgets we provide to another site.

Data We Receive from Third Parties: When you sign in to your account using your internet service credentials, such service sends us your username and email address associated with the credentials you've used.

How Personal Information is Used

We use personal data to provide the services you intend to use, certain legitimate interests, and as a necessity to comply with applicable law. Uses include:

User Account and Profile Operations: Authenticating your user account, ensuring its security, and preventing spam, fraud, and abuse.
Marketing: Sending you marketing emails about our products or services similar to those you are subscribed to, including information about events and promotions.
Social Notifications: Notifying you about new followers, likes, and other social interactions.
Service-Related Announcements: Sending service-related announcements when necessary.
Customer Service: Using your contact details and information about your device to help resolve issues.
API: Processing personal data to provide and support API services.
Legitimate Interests: Processing personal data for legitimate business interests, such as responding to inquiries, administering services, developing and improving mobile applications, and ensuring our marketing is relevant to you.

When We Share Personal Information

We share your personal data with third parties in the following situations:

Service Providers: To support our operations, such as card processing, IT support, analytics, digital advertising, and marketing services.
Payment Information: Processed by our payment processors for billing purposes.
Third Party Content Providers: When you buy market data from stock exchanges, we provide them with your contact details.
Vuetra Affiliated Businesses: To provide the services you request.
Analytics Providers: To monitor and analyze the use of our services and applications.
Business Transfers: If our business or assets are acquired by a third party.
Administrative and Legal Reasons: To comply with legal obligations and protect our operations.
Advertising: We use services like Google Ad Manager, Meta pixel, and Twitter Conversion Tracking for advertising and remarketing purposes.

Public Information on Our Site

Public Profile: When you create a profile, other users or visitors may access your public profile and see information you have made available about yourself.

Public Content: By using publish features, you grant us a license to publish and disclose your content.

Chats and Private Messages: We store and process your messages and related information for public and private chats.

Security of Personal Data

We use technical and organizational safeguards to protect your personal data and require third parties with whom we work to do the same. This includes TLS encryption technology, firewalls, authentication systems, and access control mechanisms.

Children and Sensitive Personal Data

This Website is not directed towards children under the age of 18. We do not knowingly collect personal information from children below this age or sensitive personal data. If you believe we have collected such information, please contact us immediately.

Third Party Sites

Links to Other Sites: Our Website may contain links to other websites. We are not responsible for their content, activities, or privacy policies.

Our Hosted Charting Solutions: Some business partners use our charting solutions on their websites. We do not control their privacy policies.

EEA and UK Users' Specific Rights

Individuals subject to European and UK data protection laws have certain rights regarding their personal data, including access, rectification, restriction of processing, objections, and data portability. Please contact us to exercise your rights.

International Data Transfers

Vuetra B.V. is based in the The Netherlands. Information collected through our services may be stored on servers located in the United States, Asia, European Union, and other destinations.

Contact Information

If you have any questions or suggestions regarding personal data processing, please contact us at support@vuetra.com